Q. Is a referral needed for physiotherapy?
A. No. Physiotherapists are primary health care providers which means a referral is not required. Some Extended Health Plans request that you obtain a referral prior to treatment if you are going to be claiming reimbursement. Please check your plan for specific details.
Q. What are my payment options?
A. The clinic accepts cash, cheques, Interac, Visa and Mastercard. We request payment at the time of each visit.
Q. Can I cancel an appointment?
A. We ask for 24 hours notice for cancellations. Your appointment time has been reserved for you. Please note that a $35 charge will be made for missed appointments.
Q. Where is the clinic situated?
A. In the heart of Kitsilano on the second level of the Wholefoods building, on 4th Avenue at Vine.
Q. What about parking and access?
A. One hour of free underground parking is available under the building. The entrance is on Vine street (opposite Safeway) and there is convenient elevator access to the clinic location on the second level.